Setlhowa Cosmetics – Privacy Policy for Payments

Effective Date: 10 June 2025

Legal Entity: UP Solutions (Pty) Ltd t/a Setlhowa Cosmetics

In accordance with Section 18 of the Protection of Personal Information Act (POPIA), Setlhowa Cosmetics is committed to protecting your privacy and ensuring secure handling of your personal information when processing payments.

1. Purpose of Collection

– Process and confirm cosmetic product purchases;
– Deliver orders or prepare them for collection;
– Communicate order updates and respond to enquiries;
– Fulfil legal, accounting, and fraud prevention requirements.

2. Personal Information Collected

– Full name
– Contact information (email, phone number)
– Delivery and billing address
– ID or registration number (if required for invoices)
– Payment details (processed securely via third-party gateway)
– Transaction history

3. Source of Collection

Information is collected directly from you through:
– Online store checkout
– In-store purchase
– Customer service interaction

4. Mandatory Nature

Providing personal and payment information is required to complete purchases. Without it, Setlhowa Cosmetics cannot fulfil your order.

5. Consequences of Withholding Information

Failure to provide requested information may result in:
– Delays or inability to process payment
– Cancellation of orders
– Limited access to support or promotional offers

6. Recipients of Information

We may share your information with:
– Payment processors
– Delivery partners
– Internal customer and finance teams
– Legal or regulatory authorities (if required)

All parties are bound by confidentiality and data protection obligations.

7. Cross-Border Transfers

Some data may be processed or stored in cloud-based systems outside South Africa or Botswana. Where applicable, we ensure compliance with POPIA through lawful data transfer mechanisms.

8. Your Rights

You have the right to:
– Access and correct your personal information
– Object to processing for direct marketing
– Request deletion, where applicable
– Lodge a complaint with the Information Regulator

Contact – Information Officer

Setlhowa Cosmetics
Email: sales@setlhowa.co.za
Phone: 0748683536